Frequently Asked Questions
Check most frequently asked questions here for hints, tips and help. The vast majority of customer questions and issues are solved quickly here. If you still need help, visit our Contact Us page.
You can watch our How To Set Up My 4G Guard My Van Camera below:
You can download your camera instructions on the link:
Remember to follow these steps in order:
- Register your GM Data SIM card here: www.gmdatasims.co.uk/register-sims
- Charge your camera fully (4-6hrs). Use the supplied USB type C cable plugged into a 3 pin charger (5V 2amp) and plug into the mains.
- Turn OFF the camera and ensure you insert the SIM card carefully and correctly. Once sure it is going in correctly, gently push the SIM into the unit until it 'grips' with a very quiet click.
- Turn ON the camera.
- Download the UBOX app (iOS or Android)
- Register your email address for a new UBOX account
- Open App, select 'Add New Device', 'Add new 4G Device' and follow the onscreen instructions.
Check out the How To Set Up My WIFI Guard My Van video below:
You can download your camera instructions on the link:
Remember to follow these steps in order:
- Charge your camera fully (4-6hrs). Use the supplied USB type C cable plugged into a 3 pin charger (5V 2amp) and plug into the mains.
- Turn ON the camera.
- Download the UBOX app (iOS or Android)
- Register your email address for a new UBOX account
- Open App, select 'Add New Device', 'Add new WiFi Device' and follow the onscreen instructions.
If you camera has gone offline, it will be one of the following reasons:
- No Credit or Data on SIM
- Check your account and SIM status with your SIM provider
- If GM Data SIMs, login here: Login to GM Data SIMs Here
- Check balance. If data has been used, scroll down to the plans and select the next highest plan (you will be charged the difference of your current plan and the next plan up). Your camera should soon come back online. Occasionally you will need to turn your camera off and on again to regain connectivity.
- No 4G or WIFI Signal (depending on camera model)
- A 4G Signal may have deteriorated or not be available in the camera's location.
- If your camera is 4G, in the cargo area of a van with the doors closed and the 4G signal outside is weak, the camera may be stuggling to get online. Please check in a different location and/or turning the camera OFF and ON again (if using a GM Data SIM it should then select the strongest network). If you are still having issues, we can help with the network selection - just get in touch via our Contact Us page.
- No Power
- Your camera may require charging. Please check your camera for power and charge if required using 5V 2Amp 3-pin power charger. We recommend charging to full (4-8hrs).